Tarka London Refund Policy

Last Updated Dec 2025: At Tarka London, we are committed to providing high-quality merchandise. If you are not completely satisfied with your purchase, we are here to assist you!1. Your Rights Under UK Law

Under the Consumer Rights Act 2015, you have the right to a refund, repair, or replacement if goods are faulty, misdescribed, or not fit for purpose.

2. Eligibility for Refunds

You may request a refund within 30 days of receiving your order for any reason, provided the items are unused, in their original packaging, and in the same condition as received.
A receipt or proof of purchase is required for all returns.

3. Non-Refundable Items

The following items are not eligible for returns:
Gift cards
Downloadable software products
Sale items (unless stated otherwise)

4. How to Request a Refund

To initiate a return, please contact our customer service team at [insert contact email or phone number].
Include your order number and the reason for the return.

5. Return Shipping

You are responsible for the cost of return shipping unless the item is faulty or not as described.
We recommend using a trackable shipping service or purchasing shipping insurance for items over £50.

6. Refund Processing Time

Refunds will be processed within 14 days of receiving your returned item.
Refunds will be issued to the original payment method.

7. Exchanges

If you wish to exchange an item for a different size or color, please contact us at [insert contact email or phone number]. Exchanges follow the same return process.

8. Contact Us

If you have any questions about our refund policy, please reach out to our customer service team